Flower Addict FAQs - Delivery

How many days a week do you deliver?

Louis — Tue, 19 Oct 2021 03:19:31 +0000

For your convenience, we deliver seven days a week. Our standard delivery slots are 9am-2pm and 1-7pm (Mon-Sat) and 9am-4pm (Sun).

Our studio hours are 9am-5pm (Mon-Sat) and 9am-1pm (Sun).

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What is the latest ordering time for same day delivery?

Louis — Tue, 19 Oct 2021 03:16:19 +0000

Orders placed before 12.00pm (Mon-Sat) can be delivered the same day, by selecting the 1:00pm – 7:00pm delivery option (for $12 +GST). Alternatively, until 4.00pm you can also make use of the Express Delivery service for $25 +GST which guarantees delivery within a three hour period.

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Do you have an express delivery service and what is this?

Louis — Tue, 19 Oct 2021 03:17:06 +0000

Yes, we have an express delivery service! Order between 8.00am and 4.00pm, and for a fee of $25 +GST, we will deliver your blooms within three hours!

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Can I request a specific delivery timing?

Adam Tomlin — Tue, 11 Jul 2023 07:53:14 +0000

If you have a request for delivery at a specific time, please call or email us with the details before ordering*. We will do our very best to accommodate your request.

Depending on the location and timing, we may need to charge our Express Delivery fee, rather than the standard fee.

* To avoid any disappointment, please refrain from leaving timing requests on the checkout page, unless already agreed. We may not see this until it’s already too late to arrange.

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What do I do if I realise that I entered the wrong address in the ordering page or if I want to change the message on my gift card?

Louis — Tue, 19 Oct 2021 03:22:06 +0000

It’s no problem! Please phone or email us with the details at least 24 hours in advance and we will gladly amend your order.

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Can you call ahead to check if the recipient is home?

Adam Tomlin — Fri, 06 Sep 2024 09:00:31 +0000

We’re unable to accommodate requests made in the Delivery Instructions box to call ahead before delivery, as this would make it difficult to manage our routes and schedules efficiently. To help ensure a smooth delivery, please choose a time when someone will be available at the address and provide accurate sender and recipient contact details so we can reach out if needed.

If you cannot be sure someone will be home, and are worried the delivery may not be successful, please contact us before placing your order. Thank you for your understanding!

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What happens if the recipient is not at home?

Louis — Tue, 19 Oct 2021 03:21:18 +0000

If our delivery partner is allowed access to the building, the order will be left at your recipient’s doorstep, unless you have provided alternative delivery instructions (which should not include delivery to a different address).

However, if access is denied (which is particularly common in condos), they may try to reach the recipient via the phone number provided. If the recipient is not reachable, we will try to reach out to you, so please ensure you provide your contact number under Billing Details. Should both you and your recipient be unreachable, the order will be returned to our studio for you to arrange a redelivery, subject to a fee of $25 +GST.

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How do I know when the flowers have been delivered?

Louis — Tue, 19 Oct 2021 03:20:28 +0000

You will receive an email to let you know when your order is out for delivery, and another once delivery has been made*. Your invoice will be included with this delivery notification.

Please add our email address (team@floweraddict.com) to your address book or safe sender list to ensure notifications aren’t sent to your Spam folder.

* If the delivery is made after office hours, the “delivered” notification might be sent the next day.

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What is your delivery policy on Valentine’s Day and Mother’s Day?

Mirta Syazanna — Thu, 09 Feb 2023 08:35:42 +0000

Due to the high volume of orders on Valentine’s Day and Mother’s Day weekend, we can only offer a one-time delivery on such days. Please make sure somebody is contactable and available to accept the delivery, and please provide accurate and complete information when checking out. This includes the recipient’s full name, delivery address, phone number, and any special instructions for the delivery. Providing incorrect or incomplete information may result in a failed delivery, and a fee to redeliver at a later date.

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